Privacy Policy
Last updated 14 August 2026
This policy explains what personal information Taro Flow Plumbing collects, why we collect it, and what we do with it. Taro Flow Plumbing is the trading name of Handy Taro Services Pty Ltd, ABN 17 690 439 457, based in Fremantle, Western Australia.
What we collect
When you contact us, book a job, or fill in a form on this website, we may collect:
- Your name, phone number and email address
- The address of the property the work is at
- Details about the job, including any photos or video you send us
- Photos, camera footage and notes our team takes on site as part of the work
- Payment details needed to invoice you and take payment
When you visit this website we may also collect technical information such as your general location, the pages you looked at, how you found us, and the type of device and browser you used.
Why we collect it
- To answer your enquiry and give you a price
- To schedule, carry out and record the work
- To invoice you and take payment
- To keep records of work done, which we are required to do as a licensed plumbing and gas fitting business
- To follow up about the job, and to ask for a review once it is finished
- To understand how people use this website so we can improve it
Who we share it with
We do not sell your information and we do not give it to anyone for their own marketing. We do share it with the services we use to run the business:
- ServiceM8, our job management system, which holds job records, quotes and invoices
- Xero, our accounting system, and our accountant
- Payment providers, who process card payments. We do not store your full card details ourselves
- Google, for website analytics and advertising measurement
- Suppliers or contractors, but only the details they need to supply materials or help complete your job
We may also disclose information where the law requires it, for example to a regulator or an insurer.
Cookies, analytics and advertising
This website uses cookies and similar technology to see how people use the site and to measure whether our advertising works. This tells us things like which pages people land on and where they stop reading. You can block or delete cookies in your browser settings, though parts of the site may not work as well if you do.
If you arrived here from an ad, our advertising provider may record that visit so we can tell which ads bring in genuine enquiries.
How we store it and how long we keep it
Your information is held in the systems listed above, which are password protected and run by established providers. We keep job records, quotes and invoices for at least seven years, because tax and licensing rules require it. Enquiries that never turn into a job are kept for a reasonable period and then removed.
Getting a copy, fixing it, or having it deleted
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email info@taroflow.com.au and we will come back to you. There are some records we are required to keep by law, and we will tell you if that applies.
Marketing
If we email or text you about our services, every message will have a way to opt out. Tell us to stop and we will stop.
Complaints
If you are unhappy with how we have handled your information, contact us first at info@taroflow.com.au so we can sort it out. If you are still not satisfied, you can raise it with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If we change how we handle your information we will update this page and change the date at the top.
Contact us
Taro Flow Plumbing (Handy Taro Services Pty Ltd)
ABN 17 690 439 457
Fremantle, Western Australia
Phone 08 6234 8714 or 0483 843 335
Email info@taroflow.com.au